Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Our internet recently was upgraded to 5G. Now ROKU loses the connection frequently and we have to reboot the router. Our ROKU is suppose to work with 5G but it doesn’t. Any suggestions on how to get it to recognize the 5G?
There are not many Roku devices that work on 5 GHz. What model Roku do you have? The specific model number, please.
Of the current models, only the Streaming Stick+ and the Ultra support 5 GHz WiFi. You have to go back several generations to find any other model Roku that supports 5 GHz.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.