Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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marcusgibbon
Level 8

Roku app no longer seeing devices

Hi,

Had to do a factory reset on my tcl 75 inch tv. Went to connect app and it cannot be seen. In fact , it dies not see my other 65 inch tcl or roku ultra device either. 

Phone and devices are on same network ( 10.0.0.xxx) , I have restarted phone , uninstalled/ reinstalled app, tried manually entering IP address of main Tv etc. 

Turned off advanced security on xfi router. Checked xfinity app, devices are connected, and on same network. 

Any ideas ? 

Thx ! 

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