Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rcalzadilla
Level 7

Roku Worked Via Ethernet But Doesn't Work With WiFi

Disconnect this Roku Ultra from Ethernet but now I need to use it via WiFi but it won't boot up to show the initial steps asking for WiFi password etc. No "Lynk Code" appears either. . Have reset many times but the screen shows up as if it were still connected to Ethernet.

ROKU ULTRA 4640X s/n on the device is: 7LC73F116318  but s/n in my account reads like this: YPOOFD116318. My roku account shows this:

Roku serial number.PNG

Have unlinked this Roku from my account thinking that's what was needed but it's not.

Please help.

Roku Since 12/24/08, Ver 1.5 Build 909
Wired Ethernet Cable: Router to Roku
Cable Modem RCA Model DCM 425
Linksys Router WRT54G Ver 2.1,
Comcast Cable Broadband: 6Mbs, -+10dB
LCD HDTV 46" Samsung LN461550PFX2A
0 Kudos
3 REPLIES 3\
StreamerUser
Community Streaming Expert

Re: Roku Worked Via Ethernet But Doesn't Work With WiFi

Your post is seemingly contradictory - its not clear whether it is booting or not, and whether it is activated or not.

If you unlinked it from your account, you'll need to re-activate it.

If it boots to to the Home screen, go to Settings/Network/Set up connection to connect it to your wired/wireless network.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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rcalzadilla
Level 7

Re: Roku Worked Via Ethernet But Doesn't Work With WiFi

Well, I hesitate to confess the sad truth (for me)  and reveal the solution to my problem, regardless of the inevitable recriminations to my person.

Solution: The remote control's batteries were dead.Smiley Sad  All is now well with the world!

Thank you very much!

Roku Since 12/24/08, Ver 1.5 Build 909
Wired Ethernet Cable: Router to Roku
Cable Modem RCA Model DCM 425
Linksys Router WRT54G Ver 2.1,
Comcast Cable Broadband: 6Mbs, -+10dB
LCD HDTV 46" Samsung LN461550PFX2A
0 Kudos
StreamerUser
Community Streaming Expert

Re: Roku Worked Via Ethernet But Doesn't Work With WiFi

All's well that ends well - the best solutions are those that you come by yourself.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.