Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Roku Ultru loses connection for 1/4 second every few minutes.

Highly noticeable with audio. No so much with the video.

0 Kudos
13 Replies
Highlighted
Level 15

Re: Roku Ultru loses connection for 1/4 second every few minutes.

Does this happen on a specific channel or all channels?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos
Highlighted
Level 7

Re: Roku Ultru loses connection for 1/4 second every few minutes.

Occurs on all channels.  There is no noticeable video interruption as it it to short of an interruption, but the audio IS interrupted on the video channels and music channel.  (thx)

0 Kudos
Highlighted
Level 15

Re: Roku Ultru loses connection for 1/4 second every few minutes.

Didn't think to ask, sorry. Is your Roku connected directly to the TV or through some other device?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos
Highlighted
Level 7

Re: Roku Ultru loses connection for 1/4 second every few minutes.

The Roku Ultra is wireless from the internet router. The Roku is wired to my Yamaha RX-779 AV Receiver which wired to my TV. Speakers all also wired to the Yamaha AV. (Thx again for your help.)

0 Kudos
Highlighted
Level 7

Re: Roku Ultru loses connection for 1/4 second every few minutes.

I have a fairly dependable high-speed internet connection which I use for my work. I don't use the AV/Home Video System at the same time as my work.

0 Kudos
Highlighted
Level 15

Re: Roku Ultru loses connection for 1/4 second every few minutes.

For troubleshooting purposes, have you tried connecting straight from the Roku to the TV?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
0 Kudos
Highlighted
Level 7

Re: Roku Ultru loses connection for 1/4 second every few minutes.

I have not- as the TV has no "worthy" audio experience. BUT.  I will do that today and after some extended time with that experiment I'll respond on this thread.   (I should have thought of that myself.) Thank you.

0 Kudos
Highlighted
Level 8

Re: Roku Ultru loses connection for 1/4 second every few minutes.

How close to your Roku is your router?  Mine was a couple of inches away and I had similar problems.  I moved it to about 24" and everything seems to play nicer.

0 Kudos
Highlighted
Level 7

Re: Roku Ultru loses connection for 1/4 second every few minutes.

I've so far ruled-out Roku's location as I've tried various locations from 3' to 25' away from the router.

I'm still investigating. I'm not sure yet, but I suspect the issue may be an internal board on my AV. I will report when I have better information.  Thx.

0 Kudos