Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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FuzzyWuzzy1326
Level 7

Roku Ultra won't play, but internet is connected

So I have 4 Roku in my house. I'm only having an issue with 1--we're connected to the internet (checked internet connection on Roku). I've reset the system. I've unplugged it & then plugged it back in. You can click on any channel (YouTube,  Prime, etc) and nothing loads. Eventually a message says to check the internet connection.  Anyone else experienced this? This Roku is only 2 yrs old.

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Roku Ultra won't play, but internet is connected

How is your ISP?  Recently Comcast/Xfinity and Cox updates have caused problems, but since you have 3 out of 4 Rokus working without issue it doesn't seem likely that that's the problem, but you never know.

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rhicklin
Level 7

Re: Roku Ultra won't play, but internet is connected

I have 4 Roku Ultras and use Xfinity for Internet. The newer model (4800X) will not play Xfinity Stream app and has issues playing back Amazon Prime, Disney+ and Netflix. The older model can play Xfinity Stream but has buffering issues. These issues started 2 weeks before my units updated to 10.5. 

Amazon Prime, Disney+ and Netflix work on 3 different TVs without issue.

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