Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku Ultra won't connect to Wi-Fi

I turned on the tv I plugged the Roku Ultra in clicked the on language clicked on "set up WiFi connection" it shows my internet provider I then click on that and enter the password and it won't connect. My niece lives in the basement and bought the same Roku player and had no problems setting hers up and her tv is about 40 feet away from my router and mine is less than 10 feet away so you tell me what the heck is wrong. I went through all the troubleshooting steps and still the same results. Someone please help me!  

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