Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Amurphy
Level 7

Roku Ultra refuses to recognize Ethernet

My Roku was originally set up using WiFi inadvertently by my partner in our office. We cannot us our WiFi with security in our office. We have connected the TV to Ethernet only. The Roku has been reset and unplugged, replugged in. It continues to only see the wifi network as an option. 

We cannot use this until we get the stream on our Ethernet line. But no matter what we do the Roku refuses to see the Ethernet. 

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renojim
Level 21

Re: Roku Ultra refuses to recognize Ethernet

Try going into Settings->System->Advanced system settings->Network connection reset and Reset connection.  Maybe getting it to forget its Wi-Fi settings will somehow get the wired connection to show up.

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