Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I struggled for days resetting my router calling roku support that had me do again and again all the things I already know, never giving me a solution. Finally I tried changing my password to a basic letter number combination. It was the same password without punctuation marks or characters. THAT DID IT. ROKU just doesn't like them! All that time waisted because of a coma and a star I had in it. I could just scream, nobody ever mentioned it. I hope this helps George
I have letters and numbers only and it’s still not connecting. I have reset my password also. I had to put the old one back on the tv. Cause my kids would lose it with no Friday movie night. Now I am stuck with a new Roku express plus that is not working. I ordered it in line, so I think it malfunction product.