I am finally posting a forum question because I have exhausted just about every avenue of troubleshooting and testing. I have worked with Roku support on this but they don't have much to offer in the way of very technical help.
I purchased a new Roku Ultra so that I could have a unit to replace my old Roku 3 and have one for upstairs and downstairs. I have had the Roku 3 for years and although I have not made any changes to its configuration or added and removed any channels it has streamed youtube, netflix, and amazon prime with no issues.
My internet provider is CenturyLink ADSL 10mbps down 1mpbs up - not exactly lighting the world on fire, but at least fast enough I should not have issues configuring the Roku.
My DSL modem is a Netgear DM200 set in modem only mode (so basically router functions turned off).
My Router is a Netgear R6400v2 - most every security feature disabled at this point (because I have been troubleshooting), connecting with wireless I have tried both the 5ghz band and the regular wifi channels (have also rotated channels just to be sure). I have also tried ethernet and have the same results.
When activating this new Roku Ultra on the exact same network that the Roku 3 has been on for years I had encountered major connectivity issues. First off it was extremely difficult to activate the unit, I would go through the setup adding the wifi connection up to the point of using the generated code to active the device on roku's servers, this would often time out with the 001 connection error before I could get the unit activated, eventually I was able to be speedy enough that the unit did activate. From there I would experience frequent intermittent issues trying to add or remove channels (says unable to remove channel now, try later) and even the clock that normally shows in the upper right would often not be visible.
- I have only been able to get amazon prime to load one time, most often it hangs for a long time on the loading screen then displays the no connection screen. Currently can't get amazon to work at all.
- I had a great deal of trouble getting youtube to install and setup correctly, often it will display the no connection screen, suddenly it seems that something went right and now about half the time displays content without error.
- The strangest thing is that the netflix app has been rock solid throughout this process, always displays the menus and always streams no problem.
Each of the channels I have been having trouble with I have tried removing and re-installing multiple times. I have connection reset and factory reset this unit multiple times.
The symptoms seem to point to some trouble connecting to specifically Roku's servers. All the searches, channel lists, my followed items, and loading channels seem to have connection issues and only rarely will actually complete. But it seems that if I get an app to the point that it is playing a video stream, everything works fine (amazon prime, youtube have no trouble once the stream is actually playing, it is just very rarely that I can actually get a menu to load and get to the videos). The exception of course is netflix which has worked perfectly the whole time.
Now you might be thinking, ok this is a defective device. To decide if it was a faulty unit I decided to factory reset my old Roku 3 (which had been working fine up to this point) and see if I experienced the same setup issues. Lo and behold I am seeing the same problems setting up the Roku 3 as well, and after drudging through the many connection attempts and trying time and again to get apps installed without errors I am now seeing the same issues getting the same apps to load (youtube and amazon prime), netflix of course working fine. So basically now I am seeing the exact same behavior on the old previously working unit. The network has not changed between its working and now factory reset and not working state. The difference perhaps being that I had set it up originally at a different location with a different network. So perhaps I would have always had trouble configuring a unit with this connection and maybe since the configuration did not go smoothly, now the unit is in a half broken state? but because it was correctly configured previously it was able to work on this network?
All of these issues disappear if I switch over to my verizon cell phone hotspot. Suddenly menus load fine and searching and channel list loads fine. So it points to some kind of issue with my home internet connection. The problem is that I have been using this network for many other devices laptops, phones, google home, tvs etc... and nothing else has these kinds of issues. Most unusually my TV (not roku) which can stream amazon prime works just fine connected to the same network. And previously I had my roku 3 working fine on this same network. I ping devices within my network and I see no packet loss at all internally. I run speedtest as well as dslreports.com more comprehensive tester and my internet connection shows I am getting my 10 down and 1 up speed and showing less than 1% packet loss. My router has no specific security settings or filtering of any kind on it (I have disabled most things at this point, thinking it is blocking something). My main question is whether anyone else has experienced these kinds of very strange and specific connection issues with their roku? Any potential known router settings that can cause issues? Any users specifically with netgear routing equipment have any issues? Any centurylink users seeing these kinds of problems?
My only next move is to call CenturyLink and have them verify that my connection is not having any issues and that they do not have any issues specifically with Roku. I have no confidence that they will have anything to offer as far as help since their people are generally trained only for the most basic issues.
I really appreciate any help or suggestions that anyone can offer. I really love Roku, I think they have the simplest and most easy to use interface for streaming, but not being able to load most channels is a pretty big deal breaker. Thanks