Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Two2
Level 7
‎02-26-2020 11:08 AM

Roku Ultra Wire connection problem

Got a Roku Ultra, with update 9.2.0.  Lately the network wire connection is unreliable. It make an initial connection but within a minute, it fails and it work connect. I checked router and cable and OK.  I can connect with WIFI without any problems, the problem I need to use wire since it is a the end of the hose and wifi is unreliable.   Do i need to send this pro replacement or need to wait for a firmware fix.   I read a lot of this subject and looks like is us comment on the Ruku Ultra.

0 Kudos
Reply
1 Reply
RokuTannerD
Level 19
‎02-26-2020 05:01 PM

Re: Roku Ultra Wire connection problem

@Two2  Thanks for the note. A couple quick questions here.

- Have you tried replacing the ethernet cable you are using?

- Are you connected directly to your internet modem or to a separate router? If you haven't already, try connecting directly to a modem. 

- Has your ethernet port been damaged in any way? 

If your wireless connection is working properly, I'd recommend starting by replacing the ethernet cable in use and see if this clears up the issue. 

 

Thanks,

Tanner

0 Kudos
Reply