Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku Ultra Ethernet port not working

Hi, so I’m pretty certain that the Ethernet port on my player is fried. I have not dropped it, but I can not rule out a possible power surge as the reason why the port stopped working. Or it just died I don’t know. The remote works fine, the user interface shows up fine on the tv, it connects wirelessly, but not wired. I’ve tried other Ethernet cables, and reset both the Roku and my router. Would an Ethernet port be covered under the warranty? If I send the device in to be fixed, would the warranty be approved if the port is broken either due to a power surge or if it just broke? Would I get my device fixed and returned or sent another? If the warranty is not approved would I get my device sent back to me? Thanks for any help!
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Level 21

Re: Roku Ultra Ethernet port not working


@Quercusrubra wrote:
Would an Ethernet port be covered under the warranty? If I send the device in to be fixed, would the warranty be approved if the port is broken either due to a power surge or if it just broke? 

Probably not covered if it was due to a power surge. If it was physically damaged, again probably not, as they could say you caused the damage. But if there's no damage and it simply stopped working, it should be covered under the one year warranty. I can't say if they would repair yours or just send a new one. My guess is they'd just send a new one, but don't know that for a fact. If they declined coverage, yes I'm sure they'd ship it back, but you're probably paying the postage. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku Ultra Ethernet port not working

I have the exact same problem. Worked fine yesterday woke up today to no connection on the wired port. I have tried everything, be cables reset routers, my switch and the modem. Nothing works, very in happy right now. 

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Level 7

Re: Roku Ultra Ethernet port not working

I really don't like to be pessimist but due "power surge" don't think the guarantee applies.

 

Ago2180

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Level 9

Re: Roku Ultra Ethernet port not working

Check for lights on the port... the light next to the power adapter is the connection light,  this one should be solid green. The light on the opposite side of the port is the activity light which should flash amber as it is transmitting data. If the light are not on try a different cable.

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Level 7

Re: Roku Ultra Ethernet port working but router flags interface issue

I also have a Roku Ultra I just bought a few months ago where the Ethernet interface is not properly handshaking under DHCP. It is working but an error is flagged by the router quite recently. Based on what we are seeing in this thread there appears to be a design flaw in the this unit. Warranty claim seems entirely valid.

 

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Level 21

Re: Roku Ultra Ethernet port working but router flags interface issue


@TechnoMedia wrote:

I also have a Roku Ultra I just bought a few months ago where the Ethernet interface is not properly handshaking under DHCP. It is working but an error is flagged by the router quite recently. Based on what we are seeing in this thread there appears to be a design flaw in the this unit. Warranty claim seems entirely valid.


You've likely done it, but have you tested it with a known good Ethernet cable? I've had cables that would "connect", but not actually function correctly. I do have a 4670 Ultra, and while it's not currently connected via Ethernet, I did use it for testing on another TV when I first got it and it was hard wired at that time to my Gigabit network. Didn't encounter any networking issues while wired. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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