Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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vsdotnetguy
Level 7

Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

I've already tried factory reset and software update over Wired, followed by factory reset.  Anyone know of another way to bring back the Wireless Mac Address?  Seems like a hardware versus software issue.  Fortunately, I can repurpose it and swap with another and connect wired, but at least thought I would ask.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

@vsdotnetguy

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ovgonzalez18
Level 7

Re: Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

Hello Danny

How are you? I have the same problem, in my roku the WIRELESS MAC address shows as all zeros.

The Model is 4800X. What Can I do to solve the problem.

Thanks

Oscar

Email: [personal information removed]

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RokuNimfa-C
Roku Employee
Roku Employee

Re: Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

Hi @ovgonzalez18

Thanks for bringing this to our attention.

We're here to help! Can you please provide the serial number of your Roku device from Settings>System>About

Please keep us posted and we'll continue assisting you from there.


Regards, 
Nimfa

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