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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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vsdotnetguy
Level 7
a week ago

Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

I've already tried factory reset and software update over Wired, followed by factory reset.  Anyone know of another way to bring back the Wireless Mac Address?  Seems like a hardware versus software issue.  Fortunately, I can repurpose it and swap with another and connect wired, but at least thought I would ask.

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RokuDanny-R
Roku Employee
Roku Employee
a week ago

Re: Roku Ultra 4660x wireless not working, shows Mac Address as all zeros

@vsdotnetguy

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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