Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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TabbyW87
Level 7

Roku Tv wont connect to any type of internet and wont find networks

I just bought a Roku Tv in March of 2021, Model # 100012589, Serial # YK00L8437181. 2 days ago it lost wireless internet connection. I have reset the internet connection all the way to resetting the whole tv and nothing changed. It has been working just fine with the wireless connection till 2 days ago. I have looked through every type of network connection help and I can not find nothing. I have tried to find my mobile hotspot and I get nothing I have tried putting my router information and hotspot information in manually and still nothing, I do not even get any type of error code nothing at all. I cant find anything that I have not already read and tried. Any information would be helpful regarding something I have not tried would be great. I have done everything I have read in the support section or even online. I dont know why it wont connect or even find any network near me. Please help!!!!!

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makaiguy
Community Streaming Expert

Re: Roku Tv wont connect to any type of internet and wont find networks

Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku, a Streaming Stick+, several times a month.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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TabbyW87
Level 7

Re: Roku Tv wont connect to any type of internet and wont find networks

I have already tried all of those before I even did my post. Thanks anyway!!!

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renojim
Community Streaming Expert

Re: Roku Tv wont connect to any type of internet and wont find networks

Who makes your TV (Roku doesn't make the TVs)?  You might want to contact them to see if they have any ideas.  They may just point the finger back at Roku, but it's worth a try.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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