Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Rzvital
Level 7

Roku TV not connecting to the internet even though it says connected

Some help my fix this!!!!!! I’ve done everything 

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1 REPLY 1\
AvsGunnar
Community Streaming Expert

Re: Roku TV not connecting to the internet even though it says connected

@Rzvital 

Navigate to Settings..System..About [press OK].  Are you seeing an IP address and a Wireless MAC address?

Navigate to Settings..System..Advanced System Settings..Network Connection Reset..Reset Connection.

Then restart your router.

If the above does not work, post some more details about issue, error codes seen on screen, your router model number, and your ISP (internet provider).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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