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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Shauna_AP
Level 7
‎04-16-2020 06:48 PM

Roku TV is disabling wifi to my laptop??

Hello.  I just got a new Roku smart TV today. I got it all set up, but when my son went to use his laptop the wifi was disabled on it.  He restarted it and he was still getting a funny message...something about the wifi adapter. He continued to have trouble connecting and this has never happened until we set up this TV.  I turned the TV off and then his laptop worked fine again. What could be the problem and how do we fix it? Thanks!

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makaiguy
Community Streaming Expert
‎04-17-2020 07:09 PM

Re: Roku TV is disabling wifi to my laptop??

@Shauna_AP wrote:

...He restarted it and he was still getting a funny message...something about the wifi adapter. ...


It might be helpful to know what that "funny message" actually says.

Might there be a limit to how many simultaneous wifi devices your router can support? If so, perhaps this is something that can be changed in the router's configuration.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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