Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Shauna_AP
Level 7
‎04-16-2020 06:48 PM

Roku TV is disabling wifi to my laptop??

Hello.  I just got a new Roku smart TV today. I got it all set up, but when my son went to use his laptop the wifi was disabled on it.  He restarted it and he was still getting a funny message...something about the wifi adapter. He continued to have trouble connecting and this has never happened until we set up this TV.  I turned the TV off and then his laptop worked fine again. What could be the problem and how do we fix it? Thanks!

0 Kudos
Reply
1 Reply
makaiguy
Level 20
‎04-17-2020 07:09 PM

Re: Roku TV is disabling wifi to my laptop??

@Shauna_AP wrote:

...He restarted it and he was still getting a funny message...something about the wifi adapter. ...


It might be helpful to know what that "funny message" actually says.

Might there be a limit to how many simultaneous wifi devices your router can support? If so, perhaps this is something that can be changed in the router's configuration.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Reply