Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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lelizondo
Level 7

Roku T.v not connecting to wifi in a dorm room-needing to contact administrator

I'm at a dorm and every time I try to connect my wifi to school using my phone is saying "web authorization id disabled. Please contact the administrator for assistance". I even restarted the wifi connection

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renojim
Community Streaming Expert

Re: Roku T.v not connecting to wifi in a dorm room-needing to contact administrator

You should contact your school's help desk.

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makaiguy
Community Streaming Expert

Re: Roku T.v not connecting to wifi in a dorm room-needing to contact administrator


@renojim wrote:

You should contact your school's help desk.


I agree.  That's what they mean by "contact administrator".  There's a good chance they will want your Roku's MAC number to enable your connection, so you might want to get this ahead of time via Settings > Network > About.

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DBDukes
Community Streaming Expert

Re: Roku T.v not connecting to wifi in a dorm room-needing to contact administrator

@lelizondo 

Just wanting to be sure you are using Hotel & Dorm Connect: https://support.roku.com/article/215058118

If you are already trying that and it's not working as expected, getting "contact admin" messages, do what @renojim and @makaiguy said, get in touch with your school IT department.

DBDukes
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Harris_keeli
Level 7

I’m having troubles connecting to my dorm wifi

I am trying to connect my Roku tv to my dorm wifi and I always get to connecting to the DIRECT-Roku-****** but then when it asks me to enter a password for that on my phone I’m not sure what password it’s asking for. Is it asking for my Roku account password or the wifi I am trying to use password? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I’m having troubles connecting to my dorm wifi

@Harris_keeli

Thanks for the post.

Have you already activated your Roku device? The Hotel & Dorm Connect feature on the Roku device will only work if the device has already been activated.

For more information about Hotel & Dorm Connect, visit our Support page here: Hotel and Dorm Connect

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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