Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network
Hello. Currently my Roku Streaming Stick + is no longer "seeing" my 5g Wifi Network. It used to when I first got this SS+ several months ago, but now for some reason it only sees my Verizon 2.4g and "guest" wifi networks but not 5g even though I do multiple "scans" for different wifi networks. The SS+ is literally 25 feet away from my 1ghz router and my other devices like my iPhone and other media DO see the 5g network (and I am using it for my iPhone)..
Can someone please offer an explanation what is going on and why no matter what I try (yes I rebooted my router several times but again other devices CAN see the 5g..) even rebooting the SS+, removing from power and reconnecting, no updates available, etc., I still cannot see the 5g network.
Re: Roku Support for Streaming Stick + is no longer "seeing" 5g Wifi Network
fixed my issue where i saw that the SSID for the 2.4Ghz and SSID for the 5Ghz 2 were the same, so I assume that was causing a conflict and having the 2.4Ghz superseding/bypassing the 5g network.. Once I changed the 5ghz 2 SSID to a more unique name, I was able to see both the 2.4 and 5G networks in the Roku SS+ listing of available networks.. Weird but I think that was due to the recent FW upgrade by Verizon Fios which created the tri-band 2.4g, 5g1 and 5g2 wifi networks which would cause an issue if someone (like me) turns off / disables their SON..