Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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franklewi57
Level 7

Roku Streaming Stick+ poor wifi

Has anyone experienced issues with Roku Streaming Stick+ having connection issues? Lately been having issues in every app with video quality being really poor and sometimes having pop up saying "Not connected". I know issue is not with my network as the WiFi router is right next to the Roku (50cm/1.5ft away). And when I tried the TV built in apps they had no WiFi issues at all. My Roku Streaming Stick+ is plugged in directly at the back of the receiver Thanks.

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Strega
Level 12

Re: Roku Streaming Stick+ poor wifi

I haven't had Roku wi-fi issues but last year when I started using Zoom and Skype a lot, it quickly became apparent to me that when I used the laptop in my home office, within a few feet of my wi-fi router, that was absolutely the worst location in the house. First, I reduced the issues by simply moving further away (around 20-30 feet away seemed ideal) but then I came up with an even better solution of going back to the office and plugging into ethernet.  Based on that, if I had to put a Roku 1.5 feet from a router, I would be inclined to get a Roku ultra and plug it in to the ethernet. (No guarantees, that your situation is the same, of course.)

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makaiguy
Level 20

Re: Roku Streaming Stick+ poor wifi


@franklewi57 wrote:

Has anyone experienced issues with Roku Streaming Stick+ having connection issues? Lately been having issues in every app with video quality being really poor and sometimes having pop up saying "Not connected". I know issue is not with my network as the WiFi router is right next to the Roku (50cm/1.5ft away). And when I tried the TV built in apps they had no WiFi issues at all. My Roku Streaming Stick+ is plugged in directly at the back of the receiver Thanks.


My SS+ is on my living room tv, and is the most used Roku in the house.  I probably lose wifi on this one or two times a month.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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