Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KellanCarson
Level 7

Roku Streaming Stick+ overheating once again has there been any updates that because this issue??

So when I first bought this Roku over a year ago and started using it mostly for AT&t app it would overheat after so many minutes. So I went online and found out apparently this is it pretty significant issue with these units and after some back and forth with Roku support they sent me an extension cable that's supposed to help solve the problem. Now once again today it's came back I don't know if there's some update to the Roku that's causing this issue or what the ambient temperature in the house is only 80 degrees I know it's been warmer than this before so I don't understand what the issue is.

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Streaming Stick+ overheating once again has there been any updates that because this iss...

Hi @KellanCarson,

Thanks for reaching out to the Roku community, I'd be happy to take a closer look to see how we can help.

Can you please provide the serial number of your Roku device by going to Settings > System > About?

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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