Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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blackbox2342
Level 8

Roku Streaming Stick + Connection Unavailable

I have had my Streaming Stick Plus for over a year. I have BT Fibre with a Super Hub.

The hub is next to the TV the stick is plugged into so signal is not a problem. The stick is in the back of the TV.

The WiFi is incredibly unreliable and I am having to frequently reboot the device to get a stable connection.

The WiFi is always there if I search on network settings but it will connect, drop out repeatedly and sometimes just not connect at all. To be clear if I search for the WiFi network it is always there.

The odd thing is that every other device in the house remains connected which includes two older Roku Expresses. It's only the stick which has problems.

Sometimes unplugging the Roku Stick power and rebooting won't even sort the problem. I've moved the stick into different HDMI ports but am at a loss at what to do.

I have ordered the free extender but I've no idea whether or if that'll make a difference.

It is frequently taking up to 20 minutes of rebooting to get a stable connection. It can be annoying as in that time it will say connected but then when I open an app it will disconnect and say I am offline.

I am at a loss at what to do and am on the cusp of getting a new device but these persistent issues are putting me off Roku and lately the disconnects have got more frequent and longer.

The only other thing of note I do is that I turn off the Roku and TV so as not to leave devices on standby.

Anyone any ideas at all? Is it a faulty device? I can't stomach risking another Roku when there are other devices available. Really frustrated and disappointed.

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5 Replies
makaiguy
Level 20

Re: Roku Streaming Stick + Connection Unavailable

I don't know if this is the problem, so I'll just throw this out there.

The only thing I can think to add is that, although this doesn't sound like it makes sense, you can actually be too close to a wifi router and have too strong a signal to get a solid connection.   Plus, with a Streaming Stick Plus, you've got a Roku that has greater wifi sensitivity and range than most Roku units.

Also, remotes for the stick models communicate via wifi directly, not through your network, so being that close to the router may be overpowering and interfering with the remote signals too.

If you have the freedom to increase the distance between the router and the Roku stick, try moving things around a bit and see if it helps.  Wifi is weird - sometimes moving things only a couple of inches can make all the difference.  If your router has moveable antennae,  try repositioning them a bit to see if it changes things.  You might also try putting something between the router and Roku to try to block/absorb the signal a bit, like a couple of thick books.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
blackbox2342
Level 8

Re: Roku Streaming Stick + Connection Unavailable

Thanks makaiguy. I have ordered a two metre hdmi HDMI extender which will allow it to be moved further. It's due to arrive today so will report back.

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makaiguy
Level 20

Re: Roku Streaming Stick + Connection Unavailable


@blackbox2342 wrote:

Thanks makaiguy. I have ordered a two metre hdmi HDMI extender which will allow it to be moved further. It's due to arrive today so will report back.


Please do keep us posted.  When I put something speculative like that out there, I almost never hear back to know whether my suggestion was any good.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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blackbox2342
Level 8

Re: Roku Streaming Stick + Connection Unavailable

@makaiguy so far so good. I wanted to wait a few days to respond. I put the long cable in (ordered from Amazon 1.8m) and dragged Roku as far away from router as I could. Been in place since Saturday and no issues since.

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makaiguy
Level 20

Re: Roku Streaming Stick + Connection Unavailable

So glad to hear it. Glad I could help.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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