Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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toja023
Level 7

Roku Streambar won't connect to internet

I just bought a Roku Streambar and have been unable to connect it to my internet. I have tried both wirelessly and with an ethernet cord. I get error code 014.50 when trying to connection wirelessly and error code 013.50 when using the ethernet code. I have tried every type of restart, unplug, and reboot possible. My internet works fine for all my other devices (phones, tablets, non roku smart TV, gaming systems). I disabled MAC authentication on my router and still nothing.

Any ideas?

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Streambar won't connect to internet

Hey @toja023

Thanks for bringing this to our attention.

Please reply here with the serial number of your Roku Streambar. It can be located by navigating to Settings > System > About

Once we have the information needed, we'll be able to forward it to our Support team for further assistance. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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toja023
Level 7

Re: Roku Streambar won't connect to internet

The serial number for my streambar is 2A10A0693853

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Streambar won't connect to internet

@toja023

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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