Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Purchased a new Roku Streambar and after the first update connecting to the home wireless network which is a verified good connection, upon restart the Streambar went into recovery mode and will not exit even after showing 100% update. It is now in an infinite recovery mode loop. I have tried with my iPhone hotspot and moving the device close to the router. Same result. I have been reading on the boards that this is a known issue that other users are experiencing. Roku needs to get this issue fixed ASAP and should have better QA before releasing this product. They have 24 hours to resolve or else I am done with this product. I have wasted too much time troubleshooting this issue.
Update: The Streambar is no longer in a recovery mode loop and working properly. My assumption is there was an issue with the Roku network over the weekend of 10/24 and 10/25 because the update was failing. I tried again after another factory reset of the unit Monday morning and the Streambar was able to update the software.