Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Warhorse
Level 7

Roku Stick freezes on "hotel or dorm" dialog box

Hi there, I have a Roku stick that I'm trying to connect to a hotel wifi, but every time I choose the hotel wifi, the stick freezes when the "I am at a hotel or college dorm" box pops up. I have to unplug the stick to get it to work again. Any ideas on what to do?

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2 REPLIES 2\
StreamerUser
Level 20

Re: Roku Stick freezes on "hotel or dorm" dialog box

You didn't mention your Roku model # and firmware version:    Settings/System/About

Make sure you are using the provided USB AC adapter, and not the USB ports of the TV/other device.

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Warhorse
Level 7

Re: Roku Stick freezes on "hotel or dorm" dialog box

Oops, sorry about that! 

Model #3810X

Software version: 10.0.0 build 4209-50

I am using the Roku provided USB ac adapter and still experience this freezing issue.

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