Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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CluelessInSeatl
Level 7

Roku Stick 3800XB: Excellent Wireless Signal, But No Internet

I received a refurbished Roku 3800XB Streaming Stick as a gift a couple or so years ago.  The box it came in is labeled with this number: CT3893368887.  I've been using it with a hand-me-down Vizio GV42L HDTV and it's worked fine up until a week or two ago.  When I turned on the TV and clicked on any one of my channels I would get an error message like "Not connected to the Internet."

I checked the Roku settings and found:

Status: Connected
Connection Type: Wireless
Signal Strength: Excellent
Wireless channel: 6
IP address: 10.0.0.8
Internet Download speed: Good (13 Mbps)

But when I use a tablet computer to check my wireless Internet download speed at the same location as the Roku stick it displays a speed of 36.2 Mbps.

The Roku stick is plugged into an HDMI extender that plugs into an HDMI port on the TV. 

The Roku stick is powered by a Roku USB cord plugged into a "Switching Adapter" MODEL: ADS-6RA-06 05050EPCU-L which is plugged into an AC power strip.

I'd be grateful for some help figuring how to get my wireless Internet connection to the Roku stick working again.

Will in Seattle  a.k.a. "Clueless"

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3 Replies
makaiguy
Level 21

Re: Roku Stick 3800XB: Excellent Wireless Signal, But No Internet


@CluelessInSeatl wrote:

I received a refurbished Roku 3800XB Streaming Stick as a gift a couple or so years ago.  The box it came in is labeled with this number: CT3893368887.  I've been using it with a hand-me-down Vizio GV42L HDTV and it's worked fine up until a week or two ago.  When I turned on the TV and clicked on any one of my channels I would get an error message like "Not connected to the Internet."

I checked the Roku settings and found:

Status: Connected
Connection Type: Wireless
Signal Strength: Excellent
Wireless channel: 6
IP address: 10.0.0.8
Internet Download speed: Good (13 Mbps)

But when I use a tablet computer to check my wireless Internet download speed at the same location as the Roku stick it displays a speed of 36.2 Mbps.

The Roku stick is plugged into an HDMI extender that plugs into an HDMI port on the TV. 

The Roku stick is powered by a Roku USB cord plugged into a "Switching Adapter" MODEL: ADS-6RA-06 05050EPCU-L which is plugged into an AC power strip.

I'd be grateful for some help figuring how to get my wireless Internet connection to the Roku stick working again.

Will in Seattle  a.k.a. "Clueless"

 


If you've gone that long without losing your net connection you're doing very well.   I seem to run into this problem a couple of times a month on my ancient router.  Maybe your router is more stable than mine is.

This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
CluelessInSeatl
Level 7

Re: Roku Stick 3800XB: Excellent Wireless Signal, But No Internet

Hi makaiguy, thanks for that detailed troubleshooting checklist.

I tried every step on your list, in the order you listed them, but nothing worked.

The result from Settings> Network > Set up connection displayed two check boxes:

__ Wireless

__ Internet

The Wireless box had a green check mark.

But the Internet box had a red "X".

And under Network>About, Internet download speed is now showing as Poor (0 Mbps), even though the Wireless Signal strength still shows as "Excellent."

So, I'm still up the creek without a paddle

Will in Seattle a.k.a. "Clueless"

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stick 3800XB: Excellent Wireless Signal, But No Internet

@CluelessInSeatl

Thanks for the information.

It looks like your Roku device is not connecting to the internet, but is able to connect to your wireless network. Have you tried checking out the troubleshooting steps on our Support page here: What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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