Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have tried restarting my router and the Roku device itself and it doesn't find my wifi name during setup. I've tried entering everything manually (SSID & Password) and still nothing. I have two other streaming devices (Sony Blu-ray streaming player & xfinitys streaming player) connected to the same tv with no issues & I have "excellent" signal strength on my phone while sitting infront of the tv trying to set it up so I know the signal strength isn't the issue. I bought a roku so I could use disney+ on my TV since my other players don't have it available and now I can't even use it.
@lnw5087 Thanks for reaching out. Based on the issue you described, it sounds like your wireless router may not be configured to broadcast a 2.4GHz wireless network. Roku Express, Roku SE, Roku HD, and Roku Premiere/+ (3920/3921) devices are only compatible with 2.4GHz wireless b/g/n networks. If you don't 'see' your wireless network when trying to connect, this is usually a good indication that your router may only be configured to broadcast a 5GHz wireless network. You'll need to contact your ISP or wireless router manufacturer and request that they assist you with changing your router's settings to ensure it is broadcasting a 2.4GHz network. Once they help you make this change, you should be able to get connected.