Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mattrbarnard34
Level 7

Roku Premiere won't find network

My premiere that I purchased a few months ago just now stopped finding my home wifi. I have restarted my roku numerous times. My Roku tv, phone, echo dot, etc all still find and use my wifi fine. This just happened out of nowhere today. What can I do???

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5 REPLIES 5\
AvsGunnar
Community Streaming Expert

Re: Roku Premiere won't find network

This can result from anything from a router configuration issue to a device issue.

The starting point is to do a router reset (let fully reboot), then do a system restart of your Premiere (settings..system..system restart)

Further, make sure your router is still broadcasting your 2.4gz band (radio enabled) of your network. Look in the router settings or an LED light on your router specifically indicating 2.4gz.  All your other devices could be using the 5gz band of your network so really not good indicator of whether network wifi is actually performing correctly.

Here are Rokus standard troubleshooting.

What should I do if I cannot connect to my home network or the internet?

Try the basics, see if it helps, report what you did to troubleshoot and results and can provide help as needed.  Good a time as any to learn how to access your router's admin controls if you don't already know.

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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makaiguy
Community Streaming Expert

Re: Roku Premiere won't find network


@mattrbarnard34 wrote:

My premiere that I purchased a few months ago just now stopped finding my home wifi. I have restarted my roku numerous times. My Roku tv, phone, echo dot, etc all still find and use my wifi fine. This just happened out of nowhere today. What can I do???


Roku models Express, Express+, Premiere, and Premiere+ cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band. If you have one of these models and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.  If the 2.4 GHz band is not turned on, these models, as well as other devices that are 2.4 GHz only, will not even see your router.

There have been a number of reports lately of people that have routers supplied by their Internet Provider having their router's 2.4 GHz band disabled. They've had to have their Internet Provider re-enable the 2.4 GHz band, or even swap in a new router.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Xetwnk
Level 7

Re: Roku Premiere won't find network

With all due respect, might there be an additional requirement for a Roku (Premiere, in my case) to "see" a Wifi access point (router)?   My RP receives a very poor connection from my household Wifi router, and I was hoping to save money by using an old router as a Wifi extender.  Testing with a laptop, it worked -- but the Roku didn't see that router as an available network.  That router completely pre-dates 5GHz, so this can't be a 5GHz-vs-2.4GHz problem.  What other requirements does the Roku impose?  Does it perhaps require a certain minimum level of 802.11 protocol (a, b, g, n, ___?).   What other variables have changed in the last ten years of Wifi, that I should look into?  I'd prefer to know exactly what I need, before spending money on a "real" Wifi extender. 

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renojim
Community Streaming Expert

Re: Roku Premiere won't find network

@Xetwnk, over the years there have been plenty of people that have had trouble using extenders with their Rokus, but it should at least see the network when it scans.  Make sure it's using a channel from 1 to 11 and then try different settings for mode (b/g/n or g/n) and bandwidth.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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aounf
Level 7

Re: Roku Premiere won't find network

I have the same issue, my 9 monts Roku premiere is 5 feet from the router and not finding any Network. Roku support did all the trobleshooting procedures and did not work. They blamed it on the Network provider. I get new Roku premiere to test and it works fine. I will never buy Roku product due the hard time reaching and dealing with Roku support. I spent 2 weeks of **bleep** dealing with Roku Tech (if you can reach them) and the Network provider. I even brought the Network Tech home and they did not find any issue with the network.

Good luck,   

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