Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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tupelouncle
Level 7

Roku Premiere not connecting to wireless after following Roku tech. guidance and factory reset

Roku premiere

comcast router

Roku connects to router on network connection, but when channel or network test is run, roku drops connection. All connected other devices work fine on comcast router. Roku worked fine up to last week. It is five inches from router, has always worked in that location prior. Have repowered, reset, system reset multiple times. 

Executed this guidance per community: 

  • Restart your router (yeah, I know everything else connects okay, try it anyway).
  • When router comes back up, restart your Roku, Settings > System > Restart system
  • When Roku comes back up, Settings > Network > Set up connection

Nothing. Still no connection. Executed factory reset. Will not connect to wireless network. 

What next? Roku is in same location as when set up and it worked. 

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3 Replies
tupelouncle
Level 7

Re: Roku Premiere not connecting to wireless after following Roku tech. guidance and factory reset

@Danny-R 

 

Help? 

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tupelouncle
Level 7

Re: Roku Premiere not connecting to wireless after following Roku tech. guidance and factory reset

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tupelouncle
Level 7

Re: Roku Premiere not connecting to wireless after following Roku tech. guidance and factory reset

Did I stump the community? Smiley Happy

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