Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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cvanburen
Level 7

Roku Premiere not connecting to WiFi

I’ve had my Roku Premiere for about 5 months and it all of a sudden stopped connecting to my WiFi. All of my other devices are still connected just fine. The Roku seems to recognize the network but will not connect when I type in the password which I have not changed. I went out and bought a new one because I thought mine was defective but the same thing is happening with the new one. I’ve tried unplugging both the router and the Roku and restarting both and also did a factory reset on the old Roku but still nothing. Suggestions?

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makaiguy
Community Streaming Expert

Re: Roku Premiere not connecting to WiFi

Here's what has worked for me.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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