Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I’ve had my Roku Premiere for about 5 months and it all of a sudden stopped connecting to my WiFi. All of my other devices are still connected just fine. The Roku seems to recognize the network but will not connect when I type in the password which I have not changed. I went out and bought a new one because I thought mine was defective but the same thing is happening with the new one. I’ve tried unplugging both the router and the Roku and restarting both and also did a factory reset on the old Roku but still nothing. Suggestions?
Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
Find and connect to your network via Settings> Network > Set up connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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