Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Magmidd
Level 7

Roku Premiere is no longer detecting wireless network

My Roku Premiere worked great for five months and all of a sudden it has stopped picking up our WiFi. Our WiFi settings did not change and all our other devices have no problem connecting. What's happening?

0 Kudos
5 Replies
makaiguy
Level 20

Re: Roku Premiere is no longer detecting wireless network

This has always worked for me:

Restart your router (I know this doesn't seem to make any sense since other things connect without issue, but do it anyway). When it comes back up, try to re-establish your net connection on the Roku. If there's still no joy, restart your Roku and try it again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Magmidd
Level 7

Re: Roku Premiere is no longer detecting wireless network

I've restarted everything, multiple times, in multiple configurations. The Roku continues to detect our neighbor's router but no longer detects ours.

0 Kudos
makaiguy
Level 20

Re: Roku Premiere is no longer detecting wireless network

Reaching 'way down to the bottom of my bag of tricks, I've found one more thing to try:

Settings > System > Advanced system settings > Network connection reset


@Magmidd wrote:

I've restarted everything, multiple times, in multiple configurations. The Roku continues to detect our neighbor's router but no longer detects ours.


 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Magmidd
Level 7

Re: Roku Premiere is no longer detecting wireless network

Yeah we did that too 😔 What's baffling me is that it's continuing to recognize other networks but not ours (which it recognized last week and had consistently for months prior- we have made no changes to our home wifi setup).

0 Kudos
makaiguy
Level 20

Re: Roku Premiere is no longer detecting wireless network

One other remote possibility:

What model number is your Premiere? (Check via Settings > System > About).

The original Premiere released in 2016 (model 4620) had a dual band wifi receiver and could receive both the 2.4 GHz band and the 5 GHz band.

The Premiere released in 2018 (3920) has a single band wifi receiver that can only receive the 2.4 GHz band.  If you have this model, and if the 5 GHz band somehow got turned off in your router, that could explain what you are seeing.

Other than that, I'm stumped.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos