Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kys4219
Level 7

Roku Premiere - WiFi Signal Strength and Bandwidth Speed

I purchased a Roku Premiere roughly 2 months ago. From day 1 the bandwidth and signal strength have been poor.

Reading through the community posts I do not see any feedback from Roku support which leads me to any further troubleshooting steps.

Here is are the steps I have taken thus far:

  • Reduce distance: The device is roughly 20 foot away from the router.

  • Eliminate obstructions: There is a small section of wall, about 10 foot, between the router and the device. An opening on both ends of the wall. There router sits on a cabinet between these two openings.

  • Adjust router antennas: I have purchased and installed more powerful antennas on the router. I received stronger signal strength in other areas of the house which are much further away from the router than is the Roku device.

  • Try an elevated location: This is not an option.

  • Move away from the TV: The Roku has been tested on both sides of the flat screen TV and the room directly above with zero improvement.

    • Signal strength bounces between 6 and 27 and between 3 and 8 Mbps speed. Nothing else on my network performs this poorly.
  • Use Ethernet: Not an option with my model.

  • Have you tried changing the wireless broadcast channel on the router: Yes.’

  • How long have you been experiencing this problem? From the date of purchase (a 2 maybe 3 months ago).

Read the following Articles on the Community page.

  • Wireless Network Troubleshooting Help

  • Extremely Poor Wifi Speed - Excellent Signal - Roku Only – Dated 01-29-2020

    • “I have tested using a laptop, a phone, and a tablet all on the exact same wifi AP right where the roku is. They are all able to pull in excellent signal strength, and 60Mbps+ speeds.” I Concur.

  • Requesting a response from Roku Support specifically as there is not a option to submit a ticket via Email for this product.

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1 Reply
makaiguy
Level 21

Re: Roku Premiere - WiFi Signal Strength and Bandwidth Speed


@Kys4219 wrote:
    • Signal strength bounces between 6 and 27 and between 3 and 8 Mbps speed. Nothing else on my network performs this poorly.

How do you determine your signal strength and download speeds?

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