As best as I can tell both of my devices giving me problems are model #3920X.
Device ser. no are K4208G769975 & K42892112577
Both are showing error code 014.30
I can't get the software/OS ver as it will not connect to the wireless and I cand get past that point to find any other info but when I tried the Tracker ID for oth by pressing the Home button 5 times then the Back button 5 times her is what I got:
Model: 3920X - Roku Premiere
Serial number: YH0027112577 (K42892112577)
Software version: 10.5.0 . build 4201-91
Issue ID: 77-440-480
Model: 3920X - Roku Premier
Serial number: YH00GH769975 (K4208G769975)
Software version: 10.5.0 .build 4201-91
Issue ID: 75-440-482
I hope this helps to get both of me devices running
Thanks for the information.
I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
- Who is your ISP (internet service provider) and what make and model is your router?
If those things still aren't helping, feel free to provide us with the answers to the above questions and I'll be able to assist you further from there.
Both my Roku devices stop connecting to my wifi & internet 2 weeks ago! Have tried everything! Do I just need to go purchase a new one or is it on all Roku's?
I’ve tried the Reset router and restart Roku as suggested. After that didn’t work I tried the factory reset and now I can’t even set up because it still will not connect to the Wi-Fi.
we have xfinity as our WiFi provider and never had a issue until now.
Was awaiting your response to @RokuDanny-R questions, and your answers confirmed suspicion that you were using Xfinity/Comcast ISP and router.
A firmware update to Xfinity routers occured and began to be released about a month ago that is mishandling the g/n Mode, or, protocol setting within their routers. You need to either login to your router or use the Xfinity app and manually assign the "Mode" setting to b/g/n, rather than merely g/n.
I posted another response with pictures and instructions. It really is a 5 minute fix and you should again have a happy family. (https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-suddenly-will-not-conn...)
Other community members have also posted similar responses to this issue with the b/g/n fix as well as solving their Xfinity, Comcast, and Cox issues.
Feel free to post back with an update or need more help.
I have a Roku Premiere 3920x in my room that has had connection issues constantly, but quit on me for good 2 hours ago. I have 3 other Rokus in the house, all of which work in my room. All phones and laptops work fine. Tried all of the previous actions others have done. Serial K42035270418. Cox is my internet "provider".
@Convextech, does your 3920 show any Wi-Fi networks when you try to connect? Since you have Cox, ensure the Wi-Fi wireless mode within the router is set to b/g/n and not g/n.
It shows no networks. I logged into my Cox Panoramic router and it does not allow me to change to b/g/n. It only shows g/n. I checked with Cox and they give no joy (big surprise). Since this just started only on the one Roku Premiere and not the other models, is this a firmware update that was sent out last night? If so, what can I do since that's on YOUR end, not mine?