Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
So I just got a Roku Premier, and first off, my wireless network wont show up, when its working on our smart tv, and both laptops. I connected to my hot spot on my phone, and it connects to the hot spot, and now its on an endless loop of updating. I've tried different HDMI ports as well.
Using the phone hotspot is usually the solution for not being able to get past the initial setup, so I'm not sure what the problem is there. Does your home Wi-Fi support 2.4GHz? The Premiere doesn't support 5GHz.