Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
7jaytay
Level 7

Roku Premier won’t connect

Jump to solution

Hi

So suddenly in the middle of streaming my roku lost its connection and I haven’t been able to get it connected to my wifi since. I’ve tried resetting the router, restarting my roku and that didn’t work. I even factory reset my roku and it still won’t connect. It will connect to my phone’s hotspot but not the wifi. I am stumped. Any ideas??? SOS

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert

Re: Roku Premier won’t connect

Jump to solution

Do you have Xfinity?  Does this apply:

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-code-14-30-But-Internet-Conne...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

5 REPLIES 5\
renojim
Community Streaming Expert

Re: Roku Premier won’t connect

Jump to solution

Does it see your Wi-Fi, but doesn't connect?  Are you getting an error message?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
7jaytay
Level 7

Re: Roku Premier won’t connect

Jump to solution

Yes and yes it says error 14.30. The connection strength is “excellent” but won’t connect

0 Kudos
renojim
Community Streaming Expert

Re: Roku Premier won’t connect

Jump to solution

Do you have Xfinity?  Does this apply:

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-code-14-30-But-Internet-Conne...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

7jaytay
Level 7

Re: Roku Premier won’t connect

Jump to solution

Thank you!! That worked like a charm you are a lifesaver

0 Kudos
vikcpow
Level 7

Re: Roku Premier won’t connect

Jump to solution

I had the same issue and I tried the Xfinity suggestion - that did the trick! Thank you!!

0 Kudos