Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bo-7
Level 8

Roku Premier stopped connecting to the Wifi

My Roku Premier had been working fine for months, then a few weeks ago it stopped connecting to the wifi.  I saw the different solutions and tried them, reset the Roku device multiple times, restarted the Router multiple times, still won't connect.  If I move the device and TV into the same room as the router it connects, if I move it 20 feet it won't connect.  I haven't changed anything with my internet connection, and my Roku Ultra still works fine.  Trying to figure out what I can do.  Other devices still connect fine throughout the house.

38 Replies
renojim
Level 21

Re: Roku Premier stopped connecting to the Wifi

My Premiere is the worst Roku I've ever had and I have a lot of them.  It gets hot and has terrible Wi-Fi reception (which I believe are related).  If you can't get it closer to your router the only thing I can suggest is to try every channel from 1 to 11.  On mine, channel 10 worked the best.

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Bo-7
Level 8

Re: Roku Premier stopped connecting to the Wifi

Not sure I understand the channel part.  Its an HDMI cable and so I change the input to HDMI 1 or 2 , but not the channel.

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atc98092
Level 21

Re: Roku Premier stopped connecting to the Wifi

He means the channel your WiFi router is using for 2.4 GHz. For Roku devices, it's needs to be using channel #11 or below. For 5 GHz, it must be channel 48 or below, or channel 149 or above. Routers by default select their channel automatically. For 2.4 GHz, it's possible it might have selected channel 12-14. Those channels aren't legal in the US, so Roku devices can't see them. Same issue with the 5 GHz channels.

For the 2.4 GHz band, channel 1, 6 or 11 are recommended, since they don't overlap each other. If your router is already using 11 or below, try manually changing it to one of the other suggested channels. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Bo-7
Level 8

Re: Roku Premier stopped connecting to the Wifi

OK let me see if I can figure out how to do that.  Not super tech savvy when it comes to the Routers.

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RokuAustin
Community Manager
Community Manager

Re: Roku Premier stopped connecting to the Wifi

Hi @Bo-7,

Looks like you've received some great help from the Community users here. 

We have a great troubleshooting resource at http://go.roku.com/connectivity 🔽

When your device is in a place to receive internet, try to perform a system check to see if you're getting a strong signal. If not, you may need to move the device to be in better proximity of the router. 

How can I check my connection?

When you want to check your connection, visit the Settings menu on your Roku device.

  • Go to Settings > Network > Check connection to perform a three-part test.
  1. If you are using a wireless network, your Roku device begins by checking the signal strength of available wireless networks to determine if a better option is available from your router (this is skipped if you are using a wired network). If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.
  2. Next, your Roku device checks for a connection to your home network and tests the quality of the signal.
  3. Lastly, your Roku device checks for a connection to the internet and measures the speed of the connection.
  • Note: If your Roku device is not connected to your network, you will not see the Check connection option. You will only see the Set up connection option. You need to connect your Roku device to your network before you can check the connection.

To understand the test results better, review the detailed article about the connection check.

 

We hope the information above is helpful. If you're still running into an issue, pop back over!

Cheers,

Austin

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jr2021
Level 7

Re: Roku Premier stopped connecting to the Wifi

Hi, another Premiere (3920X) owner. We have two of them.

One device is having similar wifi issues. I've noticed the wifi signal strength only shows one bar, for all wifi signals. Previously I had full signal..."Excellent"...with ample bandwidth.

I've reset the device, moved it around the house, put it within 5 feet of router with direct line of site, tried on different tv's, all with the same result.

Any other solutions?

Cheers,

Jay

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premier stopped connecting to the Wifi

@jr2021

Thanks for the post. 

If you are still unable to resolve the issue you are experiencing, an you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass the information along to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Simplydiane
Level 7

Re: Roku Premier stopped connecting to the Wifi

Moved Roku..now it will not connect to internet no matter how close it is to the router. And of course you cannot speak to anyone at roku😒

Need help trying to stream a ballgame tonight!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premier stopped connecting to the Wifi

@Simplydiane

Thanks fo the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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