My Roku Premier had been working fine for months, then a few weeks ago it stopped connecting to the wifi. I saw the different solutions and tried them, reset the Roku device multiple times, restarted the Router multiple times, still won't connect. If I move the device and TV into the same room as the router it connects, if I move it 20 feet it won't connect. I haven't changed anything with my internet connection, and my Roku Ultra still works fine. Trying to figure out what I can do. Other devices still connect fine throughout the house.
My Premiere is the worst Roku I've ever had and I have a lot of them. It gets hot and has terrible Wi-Fi reception (which I believe are related). If you can't get it closer to your router the only thing I can suggest is to try every channel from 1 to 11. On mine, channel 10 worked the best.
He means the channel your WiFi router is using for 2.4 GHz. For Roku devices, it's needs to be using channel #11 or below. For 5 GHz, it must be channel 48 or below, or channel 149 or above. Routers by default select their channel automatically. For 2.4 GHz, it's possible it might have selected channel 12-14. Those channels aren't legal in the US, so Roku devices can't see them. Same issue with the 5 GHz channels.
For the 2.4 GHz band, channel 1, 6 or 11 are recommended, since they don't overlap each other. If your router is already using 11 or below, try manually changing it to one of the other suggested channels.
Looks like you've received some great help from the Community users here.
We have a great troubleshooting resource at http://go.roku.com/connectivity 🔽
When your device is in a place to receive internet, try to perform a system check to see if you're getting a strong signal. If not, you may need to move the device to be in better proximity of the router.
How can I check my connection?
When you want to check your connection, visit the Settings menu on your Roku device.
To understand the test results better, review the detailed article about the connection check.
We hope the information above is helpful. If you're still running into an issue, pop back over!
Hi, another Premiere (3920X) owner. We have two of them.
One device is having similar wifi issues. I've noticed the wifi signal strength only shows one bar, for all wifi signals. Previously I had full signal..."Excellent"...with ample bandwidth.
I've reset the device, moved it around the house, put it within 5 feet of router with direct line of site, tried on different tv's, all with the same result.
Any other solutions?
Thanks for the post.
If you are still unable to resolve the issue you are experiencing, an you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass the information along to our Support team who can assist you further.
Moved Roku..now it will not connect to internet no matter how close it is to the router. And of course you cannot speak to anyone at roku😒
Need help trying to stream a ballgame tonight!
Thanks fo the post.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using?
With more information we will be able to assist you further.