Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SinkingShip
Level 7

Re: Roku Premier stopped connecting to the Wifi

Same. This thing blows

0 Kudos
SinkingShip
Level 7

Re: Roku Premier stopped connecting to the Wifi

On 2.4. Still doesn’t work. Thanks for the advice though. Not being sarcastic, good idea. This thing just sucks 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premier stopped connecting to the Wifi

@SinkingShip

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?
- Who is your ISP and what make and model are you using?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos