Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MaryG1
Level 7
‎04-01-2020 09:31 PM

Roku Premier+ Wired Connectivity Issues

Just upgraded our Router to Nighthawk RAX80. We use an Ethernet cable to connect the Roku to the router. We cannot get the router and roku to "talk" to each other. Have tried rebooting, re-plugging the cables, etc. If anyone can help, it would be appreciated. Did not have any issues with the old NetGear router. 

0 Kudos
Reply
1 REPLY 1\
PitchD
Level 7
‎04-02-2020 07:57 AM

Re: Roku Premier+ Wired Connectivity Issues

I have the same issue, Roku 3 worked fine on ethernet connected directly to ActionTec C1000a DSL modem/router.  "Upgraded" network putting ActionTec in transparent bridge mode, added Asus RT-ACRH 13 router going through a D-Link switch.  Everything thing else works perfectly, getting signal, laptop will connect on line going to Roku, tried factory reset, reset connections, etc - so far no joy.  Would upgrade if I thought it would work with another Roku, but sounds like new models have same issues. 

0 Kudos
Reply