Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Acidexrain
Level 8

Roku Express wont connect to internet

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My Roku Express device wont connect to the internet. All other devices are connecting perfectly. I use Xfinity and tried calling them. Spent 3 hours with them restarting my roku and modem idk how many times, they tried to "run diagnotics" and nothing worked. They told me the issue is with my roku and to contact them. Apparently I cant email roku in regards to my internet connection issue so I'm forced to post and ask for help here. I factor rest my roku, didn't help. My roku was working perfectly 2 days ago and then Xfinitys internet went out. Now it's back up and everything is working but my roku. Idk what else to do. Is there anyone out there who can help? 

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Acidexrain
Level 8

Re: Roku Express wont connect to internet

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Okay guys after shuffling through the forum for literally an hour I got my roku to connect with these wifi settings: 

Customized the 2.4 GHz WiFi to:

WiFi Mode - 802.11 b,g,n
Channel Select - 11
Channel Width - 20 MHz
 
If you guys know how to edit your wifi settings look there. Idk if it'll help no none Express devices or for people using anything other then Xfinity but this helped me. Good luck everyone, it sucks we can't get easily accessible help from actual professionals. This literally took me over 4 hours to solve.
 
EDIT I changed to channel setting to 1 because at 11 the internet was so slow nothing worked even though it was technically connected. =/

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tpeetree
Level 7

Re: Roku Express wont connect to internet

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I am also having the same issue. Wifi is working on all other devices, and was connected earlier today. But suddenly won't connect. Would love some help if anyone can.

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Georgia38
Level 7

Re: Roku Express wont connect to internet

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I am having the same issue. It’s sounds like it could be an Xfinity problem but I don’t have any clue on how to fix it. I have 2 roku and neither are working. 

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tpeetree
Level 7

Re: Roku Express wont connect to internet

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I have Cox, so I don't think it is an xfinity problem. Odd that it is acting up for multiple people suddenly. Must be an issue with roku. I tried some of the trouble shooting steps I google, but none of them have worked so far. 

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Georgia38
Level 7

Re: Roku Express wont connect to internet

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Does anyone know if there is a way to actually talk with someone with roku?  It’s super frustrating to not be able to get device support. 

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Acidexrain
Level 8

Re: Roku Express wont connect to internet

Jump to solution

Okay guys after shuffling through the forum for literally an hour I got my roku to connect with these wifi settings: 

Customized the 2.4 GHz WiFi to:

WiFi Mode - 802.11 b,g,n
Channel Select - 11
Channel Width - 20 MHz
 
If you guys know how to edit your wifi settings look there. Idk if it'll help no none Express devices or for people using anything other then Xfinity but this helped me. Good luck everyone, it sucks we can't get easily accessible help from actual professionals. This literally took me over 4 hours to solve.
 
EDIT I changed to channel setting to 1 because at 11 the internet was so slow nothing worked even though it was technically connected. =/

View solution in original post

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FERboy
Level 7

Re: Roku Express wont connect to internet

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Same problem here in NYC with Spectrum as our IP. I’m out of ideas after disconnecting and restarting and trying every other possibility. 
maybe the firmware in the device has been corrupted?

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makaiguy
Community Streaming Expert

Re: Roku Express wont connect to internet

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@FERboy-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router.  This has been reported lately with equipment from Xfinity and Cox, but there may be others.      

Affected users report the router configuration needs to be switched from g/n security back to b/g/n.  If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
tpeetree
Level 7

Re: Roku Express wont connect to internet

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Thank you all for the help and advice. I ended up unplugging my internet router and then plugging it back in. And now it's working. 

 

Good luck to everyone else still having issues. 

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Humpal1959
Level 7

Re: Roku Express wont connect to internet

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I am going to try and call xfinity tommorrow and see if they can change that. Mine was working fine and then suddenly stopped. Xfinity said they did some maintenance today and the kaput! Maybe changed to 2.4 to 5 on me and I heard exspress does not work on that? 

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