Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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swilli1006
Level 7

Roku Express won’t connect to wifi but will connect to my hotspot

My WiFi had gone out and now it is restored but my roku will not connect to our WiFi. If I turn on my phones hotspot it will connect. We have tried a factory reset. We do not have device compatible with a wired connection. Has anyone else had this issue? 

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2 REPLIES 2\
HDMIGuy
Level 13

Re: Roku Express won’t connect to wifi but will connect to my hotspot

Make sure you are trying to connect to the 2.4 GHz band on your wifi.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express won’t connect to wifi but will connect to my hotspot

@swilli1006

Thanks for the post.

In addition to what @HDMIGuy stated, who is your ISP (internet service provider)?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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