Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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DesertOutlaw
Level 9

Re: No network found on one Roku, other 3 working fine

Issue resolved.

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dpj
Level 7

Re: Roku Express won't connect to network after downloading software update

just tried it and it works Thank you

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Cierra
Level 8

Re: Roku Express won't connect to network after downloading software update

@RokuTannerD  I had the same issue and haven’t been able to get my Brand new express +to work for months. What do I do? I’ve tried different networks and devices and nothing helps.

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Cierra
Level 8

Re: Roku Express won't connect to network after downloading software update

Is there a way to do that with only a mobile hotspot? 

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anasmu
Level 7

Re: Roku Express won't connect to network after downloading software update

My Roku express keep disconnecting to WiFi. It says “Your Roku player is currently not connected to the internet.” Even tho my phone, laptop and ipad all are connected to the WiFi. Roku Express shows try scanning again and it doesn’t show any other wifi

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SeaburyNorton
Level 8

Re: Roku Express won't connect to network after downloading software update

@markbond I can vouch for this being the case, fwiw.  This is also an issue on 5Ghz networks.

For example, my 5GHZ wifi network offers 20/40/80 MHz streams.  When the rokus were on the earlier version, they slid right onto an 80Mhz stream and was able to use full 5Ghz bandwith offerings.

Since 9.3, even though it connects to the 5Ghz network, it is only able to make use of a single 20Mhz stream.  If I was running an AP that only offered 40/80Mhz streams on the 5Ghz connection, my stick and TV would not connect at all.

I see this as being at the heart of the problem for those with the same issue, and why limiting the wireless networks to 20Mhz streams seems to be a workaround.

Zab
Level 7

Re: Roku Express won't connect to network after downloading software update

Worked for me, I tried a ton of stuff but this is the only thing to do anything. Still very odd, it was running on my 5g 80mhz signal before the trouble started and it still refuses to see that signal even though everything else in the house is still on that one.

Julz614
Level 8

Re: Roku Express won't connect to network after downloading software update *RESOLUTION*

umm.... i wish i seen this 15 mins ago. smh. I'm having the same problem. someone suggested network reset. I reset it, but it's still not connecting. so now I can't even try this. I give up.

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CobraVenom51
Level 7

Re: Roku Express won't connect to network after downloading software update

Thanks for the suggestion.

The change that worked for me was changing WiFi  mode from Mixed to 802.11n only, 802.11g did not work for me.

hookem085
Level 7

Re: Roku Express won't connect to network after downloading software update *RESOLUTION*

Brand new ROKU EXPRESS bought via Amazon Select language > select wifi > update software > restart dancing ROKU letters > then back to select Language.... did a factory reset then connected to hotspot work got pass software update >>> Only thing now ROKU will not recognize my wifi >>>> returned it to Amazon for a replacement same exact thing.... This issue is all over the internet with NO solution

https://youtu.be/MzqbvBhGgc4 -- same issue

https://youtu.be/WLdLXqk7a50 ---- did not solve my problem 

Go to HOME> Setttings> System>Advanced System Settings>Device Connect>and select DISABLE DEVICE CONNECT. >>> did not solve my problem

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