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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rgentile2121
Level 8
‎01-10-2021 12:42 PM

Roku Express + will not connect to wireless network when using AC1900 nigthhawk extender

I have installed a wifi extender from netgear.  An AC1900 I have completed the setup and the TV and Computers and Phones all will connect to the extender but the Rokus I have will not.  It finds the wifi network and allows me to enter the password but during the wireless connection phase it fails.  I have spoken to NetGear they claim it is a Roku problem.  Please help.  I am wiling to return these extender and purchase different ones if I know they new extenders will work with my Roku Express + devices.

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makaiguy
Community Streaming Expert
‎01-10-2021 09:44 PM

Re: Roku Express + will not connect to wireless network when using AC1900 nigthhawk extender

I use a Netgear extender and my Rokus can connect to it without problems.  I have the extender configured to use a different web name (SSID) rather than duplicating that of the main router ("-ext" added to SSID), if that makes any difference.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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rgentile2121
Level 8
‎02-26-2021 08:59 AM

Re: Roku Express + will not connect to wireless network when using AC1900 nigthhawk extender

Sorry for the late reply.  The problem was with the WiFi router.  It is not combatable with the extenders.  I switched my entire network to eero system from Amazon.  It work great no dead areas, not dropping of signal and no lagging.

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