Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rmcinto
Level 7

Re: Roku Express will not connect to internet with T-mobile hotspot

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Same issues here, connects to device but not internet. Using T-Mobile Franklin T-9 hotspot. Works on all other devices, including Fire Stick, so it’s a Roku issue. Using Roku Streambar.

Any solutions/suggestions would be appreciated.

Thank you.

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Radioguy76
Level 7

Re: Roku Express will not connect to internet with T-mobile hotspot

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Thanks so much for posting this. I was unable to get my Roku TV to connect to a Franklin T10 Tmobile hotspot and doing what you suggested worked instantly. I too hope it proves to be a long term solution.

 

Thanks again!!

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express will not connect to internet with T-mobile hotspot

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@rmcinto

Thanks for the post.

Have you tried the troubleshooting steps that other users in this thread have stated help resolved their issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rmcinto
Level 7

Re: Roku Express will not connect to internet with T-mobile hotspot

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Not yet. Not sure which one actually works and need better instructions from Roku in my opinion. Why does this issue even happen? Can’t Roku fix it from there end?

Thank you,

Rick M

 

 

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renojim
Community Streaming Expert

Re: Roku Express will not connect to internet with T-mobile hotspot

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@rmcinto, if your Roku can't connect to your router there's nothing they can do from their end.  Roku can only update your device's software if it's connected to the Internet, so even if there is a bug/issue with the software currently installed on your device there's no way Roku can do anything to fix it until you find a way to get it connected to the Internet.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Chicken
Level 10

Re: Roku Express will not connect to internet with T-mobile hotspot

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I was experiencing this same issue with multiple wifi devices, wifi thermostat, a router, a few rokus, wifi outlets.

Changing the APN as suggested resolved the issue, thanks to the contributors in this community!

My hat is off to you guys, thanks VERY much! Smiley Wink

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Nitajobb
Level 7

Re: Roku Express will not connect to internet with T-mobile hotspot

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I did it! I did it! Thank you so much!!  I was about to start pitching everything straight out the window! Now I can watch my lovely TV instead of squinting at my small laptop screen. Bless your heart!