Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KittenK
Level 7

Roku Express will no longer register WIFI connection

My Roku Express will no longer acknowledge or connect to my WiFi connection even though my signal strength is high/strong and everything else in my house is connecting to it. I have tried resetting the modem/router, resetting the Roku device, manually entering it as a private network, factory resetting the Roku, etc. Nothing is working regarding it. My device is only a few months old and was working fine until yesterday when the signal from my Roku device stopped connecting and hasn't reconnected nor could 'find' my WiFi connection. How can I fix this? 

68 REPLIES 68\
Cherokeerose86
Level 7

Re: Roku Express will no longer register WIFI connection

I'm having this same issue. It started last night. I've reset my roku and wifi devices. Changed my password. Unplugged roku for 30 seconds.... still nothing. The signal is full bars so I just don't know what's wrong. 

lornawallace164
Level 7

Re: Roku Express will no longer register WIFI connection

Yep. I've been having the same issue as well. I've checked my wifi router signal strength and it is excellent. All other wifi appliances are linking fine. I have just got Roku to connect by lifting it up and dangling it over the top of the TV! Now connecting (intermittently) but it is registering poor signal strength! I've stood right by the Roku and checked wifi signal strength and it's excellent! Pretty fed up! I've sent an email to Roku Help but not holding my breath!

dee0403tx
Level 7

Re: Roku Express will no longer register WIFI connection

Same here!  It’s been working fine and now it can’t find my wifi network. My phone and ipad are working and recognizing my wifi, just not the Roku. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express will no longer register WIFI connection

@dee0403tx

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Rparis12
Level 7

Re: Roku Express will no longer register WIFI connection

SN S0122985x3au
just started an hour ago

yes I’ve done all the things you suggested 

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Cccory22
Level 7

Re: Roku Express will no longer register WIFI connection

Same issues. It’s been working fine and now it can’t find my wifi network. My phone and ipad are working and recognizing my wifi, just not the Roku.

0 Kudos
aslaton
Level 7

Re: Roku Express will no longer register WIFI connection

I am having the same issues also.  3  roku devices were working fine and now two stopped working about an hour ago.  All my devices connect to the internet fine except for these two roku devices and they also have excellent wifi signals.

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Rparis12
Level 7

Re: Roku Express will no longer register WIFI connection

@RokuDanny-R  Can you offer any assistance here ? 

aslaton
Level 7

Re: Roku Express will no longer register WIFI connection

I don't know if this will help your issue; but I was having an issue where the wifi would connect but no internet.  My router saves devices so I disconnected the roku devices; I then went to my router and deleted the roku devices.  Last I restarted my router and now everything is working.

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