Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Roku Express suddenly can't do WiFi

Hi there,

I've had a Roku express for less than a year and it's been working just fine, up until a few days ago. For some reason the WiFi connection got dropped and now it can't detect *any* WiFi networks. I've tried the network reset, the full factory reset and pretty much anything else I can think of, but nothing. For reference, there are a few WiFi networks which are available, at least on other devices. My router is on a pretty clear channel. Shame I can't just speak with someone.

Cheers,

Elephant

4 Replies
Roku Employee
Roku Employee

Re: Roku Express suddenly can't do WiFi

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos

Re: Roku Express suddenly can't do WiFi

Me too. Can someone help me? It was working fine and then it wasn't. Lol help.
0 Kudos
mcristiani
Level 7

Roku Express Won't Connect to Network

I have a Roku express that has worked great until earlier this evening. It disconnected from the network in the middle of a show and then has not been able to reconnect since. I have tried a hard reset using the physical button on the device, restarted it from the menu, unplugged/plugged back in, and tried forgetting and rejoining the network. Nothing has worked. It takes a long time to pull up the list of networks and then after entering the password and trying to join my network it says no connection and recommends I restart the device and router. Both have been tried and the router is not giving any other devices connectivity issues. 

Any ideas would be greatly appreciated. Thanks.

0 Kudos
Roku Employee
Roku Employee

Re: Roku Express Won't Connect to Network

@Dixsielicious @mcristiani 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos