Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Strat_of_Omens
Level 7

Roku Express sees EVERY wireless network but mine

My Roku Express was working fine, and then NOTHING. I went to watch a movie and all of a sudden it was disconnected from the wireless network. I tried to connect, but it can’t even see my network anymore. However, it sees EVERY other network in the neighborhood. I’ve power cycled the router and Roku, reset the Roku - even back to the factory reset. Nothing has worked. Any ideas on how I can get it to see my network again? 

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makaiguy
Community Streaming Expert

Re: Roku Express sees EVERY wireless network but mine

A couple of things come to mind.

First - Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku, a Streaming Stick+, several times a month.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Second - Your Roku Express (assuming it's not the recently introduced Express 4K)  is a lower end unit with single band Wi-Fi radio that only supports the 2.4 GHz band. This, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, !et alone connect to it. If you have a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

Within the 2.4 GHz band, be sure your router is set to use channels in the 1 through 11 range as are used in North America. Some other parts of the world also support channels 12 & 13, but Rokus can't even see these channels.

There have been a number of reports lately of people who have routers supplied by their Internet Provider in which the router's 2.4 GHz band was disabled by an update to the router software. They've had to have their Internet Provider re-enable the 2.4 GHz band, or in some cases swap in a new router with 2.4 GHz support.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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