Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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marshx
Level 7

Roku Express not seeing my network but was working fine before

My Roku was working perfectly, but today I have no connection and can not see my network.  I have reset both Roku and router several times and still not seeing my network.  My network is working for all other devices. Using Verizon Fios Router.

My model is 3900RW-Roku Express

Software version 10.0.0 build 4209-51

 

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6 REPLIES 6\
RYC
Level 8

Re: Roku Express not seeing my network but was working fine before

I am having the same issue.  It suddenly will not connect and I have rebooted the router and roku multiple times.  I can stream using the wifi on other devices in the same place, Roku suddenly stopped working.

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marshx
Level 7

Re: Roku Express not seeing my network but was working fine before

@RYC I wish they had some customer support. Wonder if this is an issue they are even aware of.

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renojim
Community Streaming Expert

Re: Roku Express not seeing my network but was working fine before

@marshx, Roku wouldn't be aware of it because it's not anything like a universal issue.  Does your Express find any networks?  Can you use your phone's hotspot just to see if it will connect to that?

I gave @RYC the solution (hopefully) to the Xfinity problem in another thread, but I don't think yours is the same problem.

Roku Community Streaming Expert

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marshx
Level 7

Re: Roku Express not seeing my network but was working fine before

@renojim I am able to connect to a hotspot. I can also see neighbors routers. ROKU was telling me to have Verizon to disable MAC but they said it would disconnect my other devices which are working perfectly.  I am at a total loss. Not even sure if I bought a more recent version would that fix the issue or do I just need to go to Amazon Fire Stick.  Everything had been fine since Sunday.

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DBDukes
Community Streaming Expert

Re: Roku Express not seeing my network but was working fine before

@marshx @RYC 

Roku Express supports 2.4 GHz band only. Some ISPs have disabled 2.4 GHz band and operate 5 GHz band only on their wireless routers. Others, such as Comcast/Xfinity have changed the 2.4 GHz settings from b/g/n to g/n, causing devices to fail to connect. The fix for that is to change the settings  back to b/g/n.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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RYC
Level 8

Re: Roku Express not seeing my network but was working fine before

Hello-  

I was finally able to get mine to work.  I connected to a hotspot (got the idea from you).   Then I tried to connect to my home wifi again, and it worked without an issue.  I am back up and running, I hope that yours will do the same.  Heart

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