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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GmaDyna
Level 7
‎01-07-2020 02:44 AM

Roku Express not recognizing 5G line on router

I installed a router and have two lines available.  However the Roku only recognizes and connects to the slower line.  The Roku doesn't find the 5G line I want to stream from.  Any suggestions?

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2 Replies
dgrace
Level 11
‎01-07-2020 09:05 AM

Re: Roku Express not recognizing 5G line on router

From what I'm reading the Express is a single band device, only 2.4 ghz 

"I might be moving to Montana soon..."
FZ
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RokuDanny-R
Roku Employee
Roku Employee
‎01-07-2020 02:20 PM

Re: Roku Express not recognizing 5G line on router

@GmaDyna 

Thanks for the inquiry.

As @dgrace mentioned, The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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