Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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kato223
Level 8

Re: Roku Express not detecting wifi

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Did I not just say that not all devices have that issue?  It is just a recommendation.  Guess what, my Express actually had that problem and so did my Roku 2, but it comes down to the router.  They worked fine on my sister's Xfinity that doesn't allow you to split the channels, but on my Linksys WRT-1900AC required me to do it or it did not see it.

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OwnerofDevices
Level 12

Re: Roku Express not detecting wifi

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By default, Verizon has, self-organizing network turned on. 

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Lynnbug
Level 7

Re: Roku Express not detecting wifi

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Yes, Verizon told me it has "split" channels and the Roku device should be able to see and use the channels it needs to work. It does not work. They suggested maybe doing a factory reset.

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kato223
Level 8

Re: Roku Express not detecting wifi

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Before you do that, try setting the 2.4GHz to N only disabling all legacy rates.

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Lynnbug
Level 7

Re: Roku Express not detecting wifi

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My final solution to this problem was to trash my Roku Express device and purchase an Amazon Fire Stick for $20. The Amazon Fire connected to my Wi-Fi in 3 seconds and works perfectly. I will never buy any Roku products again.  Bye.

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nanswan
Level 7

Re: Roku Express not detecting wifi

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How do I send  you a PM?

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Express not detecting wifi

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Hey @nanswan

We're here to help!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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billybush1
Level 7

Re: Roku Express not detecting wifi

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My Roko tv use to find my wifi but since the Xfinity reset their network it cant find any wifi, all my tablets phones computers no issue connecting

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Express not detecting wifi

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@billybush1

Thanks for reaching out.

Some customers have reported that if you have a Comcast/Xfinity or Cox modem/router, going into the router settings and changing the wireless mode from g/n to b/g/n resolves the issue. Try giving that a shot!

If you need help on how to change your router settings, feel free to contact your internet service provider.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
cowgir2030
Level 7

Re: Roku Express not detecting wifi

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this is still now working and i did every thing and it does not work still.

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