Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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atc98092
Community Streaming Expert

Re: Roku Express not detecting wifi

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By default most all routers select their channel automatically. This means they might change the channel used without your awareness. I wouldn't suggest calling Verizon until you first determine what channel it's using. You can probably do that on a different device that is connected. The other device might show the channel in use. If your Roku was connected, that info would be available under the Network settings. I just looked at my iPhone, and it does NOT provide that info, so don't try an Apple phone. You might also see if you can log into the admin interface on your router. Most of them provide a web interface, and the default login password is usually on a sticker on the router. Once in the interface, you might have access to change the channel yourself. 

Dan

Roku Community Streaming Expert

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Lynnbug
Level 7

Re: Roku Express not detecting wifi

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I only have an iPhone and iMac - neither of which show what "channel" my router is using. I have no idea how to log onto the admin interface for it and I don't feel comfortable doing that. I guess I'll have to place another call to Verizon. Thanks for your help.

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atc98092
Community Streaming Expert

Re: Roku Express not detecting wifi

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Just try using the IP address of the router using Safari on your Mac. The way to tell its IP address is to look at what your computer is using for a default gateway. That's going to be your router IP address. It's not difficult, assuming the router manufacturer has a half way decent user interface. Of course, there's no guarantee of that... Smiley Tongue

Dan

Roku Community Streaming Expert

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OwnerofDevices
Level 12

Re: Roku Express not detecting wifi

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I used to be a Verizon customer and by default on Verizon's router's DFS channels are enabled. If you don't know how to disable DFS via the My Fios app for mobile devices or on Verizon's website for your FIOS account. You can't disable DFS from the router if you know your IP and login information anyway. Lastly, you can call Verizon to disable DFS for you. As, soon as Verizon sees that you have Roku devices the Verizon tech will know what to do immediately.

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Lynnbug
Level 7

Re: Roku Express not detecting wifi

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Just got off the phone with Verizon Tech Support and they said my router is already enabled to recognize all channels and bandwidths. Evidently the problem is with the Roku device. I really don't know what to do with this Roku except throw it away and buy another streaming device.

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OwnerofDevices
Level 12

Re: Roku Express not detecting wifi

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It sounds like you don't want Verizon to disable DFS on your router. I don't know of a single streaming device from any other manufacture that supports DFS channels. Perhaps, someone that is reading this comment knows better than me. 

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Lynnbug
Level 7

Re: Roku Express not detecting wifi

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I don't know what that is. I just know that everything else in my house (including a SmartTV) is connecting without issues. The problem is with the Roku Express device.

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OwnerofDevices
Level 12

Re: Roku Express not detecting wifi

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perhaps, you might need to make a warranty claim with Roku if your device is broken. 

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kato223
Level 8

Re: Roku Express not detecting wifi

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Hi!  I am not sure what router you have, but I do know that some devices can have connection issues or seeing the SSIDs of the routers if the channels of the 2.4GHz and 5GHz are combined as one name.  You can try separating the names to see.  Also, in the past I had a connection issue with my Roku Express, a laptop and a couple over devices where having the Legacy rates (Anything below N) enabled on my router that they could not see it while other devices saw it just fine.  Disabling those rates will only affect really old WiFi devices that do not support N or AC. 

 

Just something to consider.

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atc98092
Community Streaming Expert

Re: Roku Express not detecting wifi

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His Express doesn't support 5 GHz, so there should be no issue with the SSID being the same on both radios. My Premiere is also a single band, and it sees and connects to my Xfinity router without an issue with a single SSID. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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