Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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allison11
Level 7

Roku Express not connecting to dorm wifi after checking for updates

I have no idea why but for whatever reason I just set up my roku express and it can connect to the wifi and everything and it even did a full software update. Upon completing that however, it went back to the setup screen again and asked me to try to put in the wifi. But this time it’s no longer asking me if I’m on dorm wifi like it did the last time and when I hit continue, it tells me I have no internet connection. I don’t know what to do and I really would like to contact customer support but I cannot find a number ANYWHERE.

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2 REPLIES 2\
StreamerUser
Level 20

Re: Roku Express not connecting to dorm wifi after checking for updates

Customer Service:    (816) 272-8106      choose option 2 - (Setup/Activation)

Are you actually connecting to a Hotel or Dorm network?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express not connecting to dorm wifi after checking for updates

@allison11

Thanks for the post.

If you are unable to resolve the issue regarding connecting with the Hotel & Dorm Connect feature, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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